Q: WHAT DOES IT COST?

A: Prices vary depending on which van, how long for, and when you're booking. For an accurate instant quote, go to the van you're interested in and enter your dates into the calendar at the bottom of the page. The price will show below the calendar.

Q: DO YOU CHARGE EXTRA OVER A CERTAIN MILEAGE?

A: Yes. 100 miles per night of your booking is included, any excess over that is chargeable at 15 pence per mile, which is deducted from your security deposit. For example if you book 7 nights and cover 800 miles, then the charge is for 100 miles (£15).

Q: CAN I BRING MY DOG?

A: You can bring up to two well behaved dogs at a charge of £30 per dog.

Q: WHEN ARE YOUR CAMPERS AVAILABLE?

A: On each camper page, scroll down to the bottom of the page for a calendar where you can also find the cost of your holiday and book online.

Q: WHAT DRIVING LICENCE DO I NEED?

A: No, all our vehicles can be driven on a normal UK driving licence. ALL drivers must be aged between 30 and 75 and have a licence showing they are able to drive a UK category B Vehicle up to 3500kg GMW. We cannot rent to drivers with more than 6 points on their licence, or have a AC BA CD DD DG DR IN LC MR MS MW TT or UT conviction, or been suspended in the last 8 years. If you have a single 4-point endorsement please contact us before booking.

We accept EU driving licences which allow driving of a 3500kg GMW vehicle; drivers who have lived in the UK for under 12 months will need to present their passport. 

Unfortunately we cannot accept USA, Canadian or South African licences as our insurer will not cover these.

Q: WHERE CAN I FIND YOUR FULL TERMS AND CONDITIONS?

A: On the Resources page.

Q: IS THERE A DEPOSIT?

A: Yes, a £1000 deposit must be paid at collection. This must be in cleared funds and can be paid by bank transfer or debit / credit card. This will be refunded within 2 days of your return, less any breakages or costs for repair of damage, unless we are waiting for a damage repair quote. If you paid by card, we will send you proof of refund within 2 days but allow up to 10 working days for it to appear in your account. If you paid by bank transfer, it'll be back in your account within 24 hours.

Q: IS INSURANCE EXTRA?

A: No. Fully comprehensive insurance is included for two drivers and covers the United Kingdom, any member country of the European Union and Iceland, Liechtenstein, Norway and Switzerland. Turkey and east European countries aren't covered. You should take out your own travel insurance as ours doesn't cover you for medical expenses, death, personal injury or repatriation costs.

Q: WHAT IS THE INSURANCE EXCESS

A: The excess is £1500. This is the maximum amount you will have to pay in the event of damage to the motorhome, it fittings or contents. If the repair cost is below £1000 we will refund you the difference by whatever method you used to pay the deposit. If the repair cost is between £1000 and £1500 we will retain your security deposit in full and charge you the additional cost, which can be paid by bank transfer or card.

Q: DO YOU SELL EXCESS PROTECTION INSURANCE?

A: No, but the RAC does. For motorhomes you can only buy cover for a year, but it does then cover you for hiring motorhomes and cars anywhere in the UK or EU for a year. The cost is £75-80. Car Hire Excess Insurance | Rental Protection Cover | RAC. Be sure to select an Annual policy and add the Motorhome option. If we charge you for a repair, you claim that cost directly back from them.

Q: WHAT'S PROVIDED AND WHAT SHOULD I BRING?

A: On the Resources page you'll find a pdf document showing everything that's included, and a checklist of things you may want to bring. You'll need to bring your own bedding, but we can provide pillows.

Q: ARE THESE VEHICLES DIFFICULT TO DRIVE?

A: Clio, Piglet, Tigger and Hugo are small vans and easy to drive for anyone who's comfortable with a large car. Goose and Rooster are longer and need a confident driver who's driven vans before, but they are not difficult to drive.

Q: WHAT ABOUT WATER AND THE TOILET?

A: You'll need to fill up your fresh water tank and empty your grey water tank (water from the shower and basins) every 2-3 days depending on how much you use the shower. Fresh water just needs an outside tap, so a camp site, friendly pub or garage (with permission) works. If you're using eco-friendly shower gel and hand soaps then your grey water can be discharge anywhere, but seek permission on private land and consult camp sites on disposal. Your toilet waste needs to be disposed of into a sewerage system, typically either at a camp site or at a public toilet. Clio doesn't have a bathroom so the water just supplies the sink and a small outdoor hand-held shower, fed from a canister you fill directly from any tap.

Q: WHAT ABOUT POWER - DO I NEED A HOOKUP?

A: All vans have a leisure battery which runs all your systems such as heating, hot water, lights and USB charging points. The battery is charged when driving, and when hooked up at a camp site. In addition, all our vans have a solar panel which will also keep the battery topped up provided there aren't several very gloomy days in a row. Finally, hairdryers and toasters do not work unless you are hooked up (though you can do toast under the gas grill on all vans except Clio and Piglet). Clio's microwave only works on hookup.

Q: DO YOU HAVE ANY VEHICES WITH AUTOMATIC GEARBOXES?

A: Hugo and Rooster are automatic, the others are manual.

Q: DO I NEED LEVELLING BLOCKS?

A: Levelling blocks are essential if you're parked on unlevel ground. They are heavy-duty plastic ramps that you can drive onto, on one or two of the wheels. We include levelling blocks with each van at no extra charge.

Q: IS THERE A WIND-OUT AWNING FOR SUN SHADE?

A: All our vans except Clio and Piglet have a wind-out awning. For all vans except Piglet, you can hire an awning tent at additional charge. It takes 30-45 minutes to put up so is best for breaks where you're staying in one place at least a few days.

Q: WHAT IF I BREAK DOWN?

A: Breakdown cover is included in your price and covers all of the UK and Europe. If you have a puncture they will deal with it but it's chargeable (unless you took our their excess insurance).

Q: WHEN DO I HAVE TO PAY THE BALANCE?

A: The deposit is 25% payable at booking, the balance is due 8 weeks before departure. If you book less than 8 weeks before you're leaving, the whole amount is due at booking.

Q: WHAT IF I HAVE TO CANCEL?

A: The deposit is not refunded. If you cancel between 8 weeks and 2 weeks before your departure date, 50% of the total holiday cost is payable. If you cancel less than 2 weeks before your departure date or don't turn up, the whole cost is payable. We'll always try to sell your dates again and if we do, we'll refund you for the dates we re-sold.

Q: WHAT IF THERE'S A LOCKDOWN?

A: Let's hope we're past those, but if there is a lockdown in our area which prevents you from picking up your vehicle, or you can't leave your home because your area is locked down, then you'll get a full refund of all monies paid and the contract will be cancelled.

Q: CAN I TAKE BIKES?

A: Some of our vans have the option to add a bike rack for £6 per night. On Clio and  Piglet it carries 2 bikes, on the others it's 4. Goose and Rooster have big garages so you might not need one, email frcampers@gmail.com or call us for advice. Electric bikes can't go on bike racks, they are too heavy. Hugo and Tigger don't have bike racks.

Q: IS THERE A DRIVE-AWAY AWNING WE CAN HIRE?

A: Yes, you can hire a 3x3m wide inflatable awning tent called a Vango Jura to fit Hugo, Tigger, Goose or Rooster. The cost is £20 per night. It takes 30-45 minutes to put up so is best for breaks where you're staying in one place at least a few days. You can detach it from the van and leave it at the camp site when you want to go away for the day. Clio has a simpler side tent also available at £20 per night which takes about 20 minutes to put up.

Q: CAN I LEAVE MY CAR WITH YOU?

A: Yes. You can drive to us and offload directly into the camper, leaving the car with us. The car will normally be locked inside our alarmed industrial unit at night, as long as we have space - if not, it'll be parked directly outside. You'll need to leave us a key as we may need to move it in and out of the unit occasionally as our vehicles are returned. There is no storage charge.

Q: IS THERE A MINIMUM NUMBER OF NIGHTS I HAVE TO RENT FOR?

A: Yes, when you enter the dates on the calendar it'll tell you the minimum number of nights which varies by van and date. All vans are subject to minimum 3 nights year round, some months are 4 nights, and peak times in the bigger vans is 7 nights minimum.

Q: CAN I CHOOSE ANY START DAY?

A: Please see below the calendar on each van's own page.

Q: WHAT TIME CAN I COLLECT, AND WHEN DO YOU NEED IT BACK?
A: Collection is from 2pm on the departure day (but please see next question about handover training), and we need the vehicle back by 11am on your return day. However we'll do our best to give you flexibility on this - it all depends on whether the vehicle is out leading up to, and following on from your holiday. We may be able to tell you before you book - just email us at frcampers@gmail.co.uk.

Q: WILL YOU SHOW US HOW EVERYTHING WORKS?

A: Yes, we will give you comprehensive handover training and there are guidance cards in the vehicle to remind you. Please note it takes an hour and a half to hand over if you don't have previous experience, so if picking up at 2pm please allow to leave at around 3.30pm. However there are also handover videos on each van on the Resources page which will reduce the handover time significantly.

Q: WHAT IS THE MEANING OF LIFE?

A: Still working on that. If you know please tell us.